How does Click & Collect work?
If you choose click & collect, your items will be packed and ready for collection within one hour of placing your order. If you don’t want to pick up that day, please email us on email@example.com and we'll set your groceries aside until you need them.
Why can't I choose local delivery during checkout?
Local delivery is only available when:
- your address is verified - when entering your address in the checkout, select your address from the options that appear as you type to ensure your address is verified.
- your address is within our local delivery radius.
- you are not using Apple Pay, Google Pay or PayPal.
If you're not seeing local delivery as an option and need assistance, please email firstname.lastname@example.org and we'll do our best to help.
Is everything available for UK shipping?
Unfortunately, we've found that items in the Fresh category do not fare well in the post, so we will not ship fruit, vegetables, meat, fish or eggs. There are lots of fantastic organic growers and producers around the UK, and we urge you to find your local organic grocer, farm or veg box scheme and buy from them.
Last week you had strawberries/cauliflowers in stock but now they’re all gone - what’s going on?
We only sell what’s UK-grown and in season, and the farms that supply us tend to be small, independent organic farms. This means certain crops can come and go quite quickly - but the upside is we're constantly changing with the seasons and availability, so there's always something new in store. Check the website as we keep it fully updated with what's in stock.
What’s your policy regarding allergens?
All of our food is described in detail here on the website, and all of our packaged goods have ingredients listed on the labels or next to the products. Allergens are always marked in bold.
Our loose produce is prepared and packed on-site and, while we do observe careful allergy controls, we cannot guarantee that they are allergen-free. They may contain traces of: gluten, fish, peanuts, nuts, milk, egg and sesame seeds among others. We apologise to all of our friends with severe allergies. For further information, please feel free to contact us via email@example.com.
You say you want to minimise plastic, so why is there still some plastic packaging?
We really don't like single-use plastic, but it’s hard to avoid if you want perishable food to stay fresh as well as safe to eat. Plastic has done a huge amount to make our food system more safe and less wasteful, and certain plastics like milk bottles are highly recycled. We try to take a sensible approach and minimise wherever possible.