How does Click & Collect work?
If you choose click & collect, your items will be packed and ready for collection within one hour of placing your order. If you don’t want to pick up that day, please email us on email@example.com and we'll set your groceries aside until you need them.
I can't choose local delivery during checkout?
Local delivery is only available when:
- your address is verified - when entering your address in the checkout, select your address from the options that appear as you type to ensure your address is verified
- your address is within our local delivery radius
- you are not using Apple Pay, Google Pay or PayPal.
If you're not seeing local delivery as an option and need assistance, please email firstname.lastname@example.org and we'll do our best to help!
Last week you had strawberries in stock but now they’re all gone - what’s going on?
We only sell what’s in season, so if you’re seeing a lack of strawberries and an abundance of apples then it probably means it’s Autumn. : ) When summer fruits are not available fresh, we’ll make sure we have preserved fruit and jam available to give you your strawberry fix!
If you’re feeling unsure about how to cook what’s in season or just want some inspiration for new dishes with seasonal vegetables, try one of our Recipe Bags. Each one is a bundle of seasonal deliciousness, containing a recipe card and the freshest ingredients of the month.
What’s your policy regarding allergens?
All of our food is described in detail here on the website and all of our packaged goods have ingredients listed on the labels or next to the products. Allergens are always marked in bold.
Our loose produce and recipe bags are prepared and packed on-site and, while we do observe careful allergy controls, we cannot guarantee that they are allergen-free. They may contain traces of: gluten, fish, peanuts, nuts, milk, egg and sesame seeds among others. We apologise to all of our friends with severe allergies. For further information, please feel free to contact us via email@example.com.
You say you want to minimise plastic, so why is there still some plastic packaging?
We really don't like single-use plastic, but it’s hard to avoid if you want perishable food to stay fresh as well as safe to eat. Plastic has done a huge amount to make our food system more safe and less wasteful, and certain plastics like milk bottles are highly recycled. We try to take a sensible approach and minimise wherever possible.